Are You Asking Yourself the Right Questions?

I recently interviewed Horst Schulze on the Charlie Paparelli Show (Apple Podcast | Other Podcast Players). Horst is the creator of the Ritz Carlton Hotels brand and, more recently, the Capella Hotels and Resorts brand. Both were rated #1 in the world. He won the Malcolm Baldridge National Quality Award not once but twice, which has never been done befo…