When Employees are Artists, Customers Come Second

“It’s a pleasure to meet you,” I said to Dan, the manager of an Atlanta coffee shop.A friend who spends a lot of time working in that coffee shop introduced me to him.“I have a question for you, Dan. Gregg told me something I am finding hard to believe,” I said.[Tweet "The person who has the authority to say “no” runs the business."]“I was talking to Gr…